Privacy policy

Last Updated: July 15, 2026

Welcome to Mosina Ethnic ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://mosina.in, browse our products, or place an order.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address (if applicable)
Payment Information
Order Details and Purchase History
IP Address
Browser Type
Device Information
Cookies and Website Usage Data

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Arrange delivery of your purchases.
Provide customer support.
Respond to your inquiries.
Process returns, exchanges, and refunds.
Improve our website and shopping experience.
Detect and prevent fraudulent activities.
Comply with legal obligations.
Send order confirmations, shipping updates, and important service-related communications.

3. Payment Information

All payments are processed through secure and trusted payment providers.

We do not store your complete debit card, credit card, or banking details on our servers.

For Cash on Delivery (COD) orders, approved refunds will be processed through UPI or Bank Transfer.

4. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality.
Remember your shopping preferences.
Analyze website traffic.
Enhance your shopping experience.

You may disable cookies through your browser settings, although certain website features may not function properly.

5. Third-Party Services

To operate our business efficiently, we may share limited information with trusted third-party service providers, including:

Shopify (Website Platform)
Payment Service Providers
Shipping & Logistics Partners
Analytics Providers
Marketing Platforms

These service providers receive only the information necessary to perform their services and are required to protect your information.

6. Marketing & Advertising

We may use cookies, Meta Pixel, Google Analytics, and similar technologies to understand website performance, improve customer experience, and display relevant advertisements.

These technologies may collect anonymous browsing information in accordance with their own privacy policies.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Comply with legal obligations.
Resolve disputes.
Prevent fraud and misuse.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where legally permitted.
Withdraw consent for promotional communications.
Contact us regarding any privacy-related concerns.

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before sharing your personal information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational processes.

Any updates will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Mosina Ethnic

Website: https://mosina.in

Email: mosinaethnic@gmail.com

We will respond to your inquiry as soon as reasonably possible.