Shipping policy

Last Updated: July 15, 2026

Thank you for shopping with Mosina Ethnic. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

We currently ship only within India.

At this time, we do not offer international shipping.

2. Shipping Charges

We are pleased to offer Free Shipping on all eligible orders across India.

There are no additional shipping charges at checkout unless otherwise stated during special promotions or offers.

3. Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible orders across most serviceable locations in India.

No additional COD charges apply.

Please note that COD availability depends on your delivery PIN code and our logistics partners.

4. Order Processing

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

5. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is 5–8 business days.

Delivery timelines may vary depending on:

  • Customer location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Festivals

  • Other unforeseen circumstances

While we make every effort to deliver your order on time, delays beyond our control may occasionally occur.

6. Order Tracking

Once your order is shipped, you may receive shipment updates through the contact details provided during checkout, where applicable.

If you have any questions regarding your shipment, please contact us at mosinaethnic@gmail.com.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing an order.

Mosina Ethnic is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses, incorrect contact information, or unavailable recipients.

If an order is returned due to incorrect customer information, additional shipping charges may apply for re-dispatch, where applicable.

8. Delivery Attempts

Our courier partners may attempt delivery more than once, depending on their delivery policy.

If the customer is unavailable during delivery attempts, the shipment may be returned to the courier facility or handled according to the courier partner's procedures.

9. Delivery Delays

Unexpected delays may occur due to:

  • Extreme weather conditions

  • Natural disasters

  • Public holidays

  • High order volumes

  • Transportation disruptions

  • Government restrictions

  • Courier-related operational issues

We appreciate your patience in such situations and will do our best to keep you informed.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at mosinaethnic@gmail.com.

Please include:

  • Your Order Number

  • Clear photos or videos of the product

  • A brief description of the issue

Our support team will review your request and assist you with the appropriate resolution.

11. Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Mosina Ethnic

Website: https://mosina.in

Email: mosinaethnic@gmail.com

We will be happy to assist you and respond as quickly as possible.