Refund policy

Effective Date: July 15, 2026

Thank you for shopping with Mosina Ethnic. We are committed to providing quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused, unwashed, and in its original condition.

  • Have all original tags and packaging intact.

  • Be free from any signs of use, damage, stains, perfume, or alteration.

  • Be accompanied by proof of purchase or your order number.

Returns requested after 7 days of delivery may not be accepted.

2. How to Request a Return

To request a return, please email us at mosinaethnic@gmail.com with the following details:

  • Order Number

  • Customer Name

  • Reason for Return

  • Photos or videos (if the item is damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

Please do not return any item without receiving approval from our support team. Unauthorized returns may not be accepted.

3. Return Process

Once your return request is approved, we will guide you through the applicable return process.

Depending on the product, delivery location, and logistics availability, the return may be arranged through our logistics partner or processed according to the applicable return procedure.

Please follow the instructions provided by our support team before returning any product.

4. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery by emailing mosinaethnic@gmail.com with clear photos or videos of the product.

After verification, we will arrange an appropriate solution, which may include a replacement (where available) or a full refund.

5. Size Exchange

We offer size exchanges subject to stock availability.

To request a size exchange:

  • Contact us within 7 days of delivery.

  • The product must be unused, unwashed, and have all original tags attached.

If the requested size is unavailable, we may offer a refund or another suitable resolution.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used or washed.

  • Products without original tags or packaging.

  • Products damaged due to customer misuse.

  • Products returned after the return period.

  • Gift cards (if applicable).

  • Clearance, final sale, or promotional items (unless received damaged or incorrect).

7. Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

8. Refund Process

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Prepaid Orders: Refunds will be processed to the original payment method.

  • Cash on Delivery (COD) Orders: Refunds will be made via UPI or Bank Transfer using the account details provided by the customer.

Refunds are generally processed within 5–7 business days after approval. Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

9. Return Shipping

Customers should not return products without receiving return instructions from our support team.

Return arrangements and applicable shipping procedures will be communicated after the return request has been reviewed and approved.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Mosina Ethnic
Website: https://mosina.in
Email: mosinaethnic@gmail.com

We are committed to resolving customer concerns fairly and as quickly as possible.